Christmas Delivery 2026
Christmas Shipping Guide
Christmas is one of the busiest times of the year for postal services worldwide. Here's everything you need to know about ordering, dispatch and potential delivery delays this festive season.
9th December 2026
This is the final order date for guaranteed Christmas delivery. Orders placed after this date may still arrive in time for Christmas, but delivery cannot be guaranteed. The earlier you order, the better!
We're working around the clock
Our team is working incredibly hard throughout the festive season to get your favourite treats packed and on their way to you as quickly as possible.
Same-day dispatch
We're working around the clock to ensure orders are packed and dispatched the same day.
Postal network delays
Once your parcel has been dispatched, delivery times are dependent on postal and courier networks.
Please remember: Any additional delivery delays during this period are caused by increased demand and backlogs within postal networks, rather than delays in our order processing. We're doing everything we can on our end to get your orders out promptly!
Why might my delivery take longer?
From the end of November, usually a few days before Black Friday, postal networks around the world experience a huge increase in parcel volumes.
During this period, deliveries can take an additional 2–3 days, and sometimes more than a week beyond normal delivery estimates.
Longer delivery times
International postal networks become extremely busy. Your parcel may take longer than usual to reach you.
Tracking gaps
Parcels can sometimes go 4–5 days without receiving a tracking scan. This is common during peak periods.
No tracking update doesn't mean your parcel is lost! During busy periods, parcels may continue moving through the postal network without being individually scanned. Tracking will update once another scan becomes available. Please don't worry if your tracking hasn't changed for a few days.
What should I expect after ordering?
Here's a quick guide to what happens once you place your order.
Your order is received
We'll get your order ready and start preparing your treats for dispatch.
Your parcel is dispatched
We dispatch orders the same day and your tracking information will become available.
Your parcel travels through the postal network
Your parcel makes its way through the relevant international and local delivery networks.
Your Candies arrive!
Your order reaches your doorstep, ready to enjoy or share this Christmas.
What if my parcel goes missing?
We completely understand how frustrating it can be to wait for an order, especially when it's intended as a Christmas gift.
While tracking gaps and delays are normal during this busy period, we take genuinely missing parcels seriously.
Rest assured, you're covered. If your parcel genuinely goes missing, we'll investigate the situation with the relevant delivery service. If it's confirmed missing, we'll arrange a replacement or refund as appropriate.
Frequently asked questions
My tracking hasn't updated in 4–5 days. Should I worry?
Not necessarily! During the Christmas rush, postal networks can experience significant backlogs. Parcels can continue moving without receiving individual tracking scans. This doesn't automatically mean your parcel is lost.
Will my order arrive before Christmas?
Orders placed on or before 9th December 2026 qualify for our guaranteed Christmas delivery cut-off. Orders placed afterwards may still arrive before Christmas, but we cannot guarantee this. We always recommend ordering as early as possible.
Why is my delivery taking longer than usual?
Black Friday, Cyber Monday and the Christmas shopping period create a huge increase in parcel volumes worldwide. Postal and courier services can struggle to process everything within their usual timeframes.
Are you still dispatching orders every day?
Absolutely! We're working around the clock to process and dispatch orders as quickly as possible. All orders are dispatched the same day.
What happens if my parcel is genuinely lost?
If your parcel genuinely goes missing, we'll investigate with the relevant delivery provider. If confirmed missing, we'll arrange a replacement or refund as appropriate.
Should I order early for Christmas?
Definitely! The earlier you place your order, the better the chance of it arriving before Christmas. Postal networks become increasingly busy as December progresses, so we strongly recommend shopping early.